The item is 100% Brand new and Genuine! We import our products from Dubai, Europe Asia and Malaysia to offer our customers the competitive and best prices.
All our phones are unlocked so they work on all UK networks. Sometimes it is possible that your box might not be sealed; this is simply to get the phones unlocked. So please be rest assured as phones are new and work on all UK networks.
If they need to be unlocked; they are then tested by dialing service no. So ignore any service no in dialed/calls list. Please note that we have mix versions of phones; some models are European version and some International version. Please ignore any labels saying'Middle East or North African SIM Card only' as all phones are unlocked to work on all UK Networks and outside UK too. The plug/adopter inside the box can depend on the country or region it was manufactured for by Samsung, but you can easily get Genuine UK Samsung plugs from anywhere or you can request us to send you one.Sometimes by default the language set can be of the country or region it was actually manufactured for by Samsung. You can find the instructions on changing the language by visiting Samsung's website, you can follow the icons shown on their page to change the language, if having trouble reading in different language or you can message us if you need any assistance or the link to change the language. We record IMEIS & Serial numbers where applicable for security and for our record purpose in case of return and items being stolen or reported lost.
Please note that we don't include paper invoice with the item. The product is first fully bubble wrapped and then sent out in the plastic envelope. So it is very rare that you receive a damaged box/item. The items can be dispatched from any of our warehouses in London, Manchester or Birmingham.
We will provide you with the best we can. It is our humble request to not to open any case/dispute before contacting us. Please kindly remember to leave us with some feedback as happy customers lead to success of any business so your feedback is essential for us! Don't forget to visit our shop for other Samsung range/models and for more bargains!